Postage

Please contact us for information on additional postage options should you require express or signed for / tracked services.

Standard shipping charges:

                Ireland South and North €5.00

                (Customers from N. I. please select country as Northern Ireland or Ireland)

                UK (excluding Northern Ireland) €16.50 (tracked)

                Western Europe  €17.50 (tracked)

                North America €26.00 (tracked)

                Australia / New Zealand €32.50 (tracked)

Local orders can be collected. Please contact us for further details.

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Delivery time within Ireland is usually 2 - 3 working days, to the UK and mainland Europe is usually 3 - 6 working days and to the rest of the world is usually 5 - 10 working days.

We may send your order by courier or a signed-for service, depending on its weight and value. This service will take an extra day to deliver.

Boxes and envelopes are suitably sized and your items are well-protected, special care is taken to protect fragile items.

Your order may incur import duty and other taxes or charges if your delivery address is outside the European Union. These costs are your responsibility to pay and your order may not be delivered to you until you have paid these charges.

We will not refund shipping fees on orders returned to us due to refusal to pay the import duty and other taxes or charges.

Returns & Cancellations

To withdraw from the purchase contract, you may use the form available at 

WITHDRAW FROM CONTRACT

If for any reason, including change of mind, you are not completely satisfied with your purchase you can return the goods for a refund within 28 days of receipt. Change of mind cancellations can also be made before dispatch. Please contact us before returning any goods. 

We do not accept returns of opened packs of earring components, beads which have been taken off their temporary string, bespoke orders and chain or wire cut to your requirements. Simply ensure that purchases are unused and in the original retail packaging when you return them. To ensure safe return please package them securely in bubble wrap or reuse the original packaging if possible. 

We ask customers from outside the European Union to ensure a customs document is completed and marked "goods returned". If this is not done the goods could be refused at customs and returned to you.

We reserve the right to refuse to exchange or refund, if goods are not returned in a saleable condition or are damaged.

We do not refund return postage unless the goods are faulty or the incorrect items have been sent to you.