How can I pay?
With Stripe or PayPal, you'll check out quickly, easily and securely using your credit or debit card or use your PayPal account.
Do you offer discounts?
Do you have a shop?
No - We do not have a shop or facilities for customer visits and would not be able to offer our great prices if we did but if anything you buy is not as you expect you can return it for a full refund.
Do you have a catalogue?
No - printed catalogues are expensive to produce and as our stock is constantly updating, and we are trying to keep our prices competitive, a catalogue would be out of date too quickly . We try to describe and photograph our products accurately but if you need any further information before placing an order please contact us and we will do our best to help.
What is your returns policy?
Purchases may be returned within 21 days of receipt if not as expected or faulty, please contact us before returning. You must take care of the goods and not use them. You should return goods to us in the original packaging materials wherever possible and as soon as possible after informing us of your intention to return. We do not refund return postage unless the goods are faulty or the incorrect items have been sent to you.
We ask customers from outside the European Union to ensure a customs document is completed and marked "goods returned". If this is not done the goods could be refused at customs and returned to you.
How long will it take to process my order?
Packages are generally dispatched within 2 days of receipt of cleared payment (usually quicker) and are normally posted for delivery without signature, although we may use a signed for service at our discretion. We do not post on Saturday, Sunday, or public holidays.
Delivery time within Ireland is usually 1 - 2 working days, to the UK and mainland Europe is usually 3 - 6 working days and to the rest of the world is usually 5 - 10 working days.
Is your site secure?
Yes - Your personal details are secure, click on the padlock (usually within the address bar of your browser) to bring up the security information. All credit card numbers are encrypted by our payment processors PayPal or Stripe, and processed on their secure servers, your card details are not visible to us. We do not distribute your personal details to third parties.
I live outside the European Union are there additional taxes/charges?
Your order may incur import duty and other taxes or charges if your delivery address is outside the European Union. These costs are your responsibility to pay and your order may not be delivered until you have paid these charges.