FAQ's

How can I pay?

With PayPal, you'll check out quickly, easily and securely using your credit or debit card (you do not need to have or open a Paypal account to use this option) or your PayPal account. 

For our Republic of Ireland customers we also accept Bank Drafts, Postal Orders and personal cheques.We need to receive your payment within seven days of placing the order. If you are paying by personal cheque please note that there will be an additional delay of five working days from the date we receive your cheque to allow for bank clearing.

Do you offer discounts?

Sorry, we are unable to offer any further discount on our prices as they are already very competitive. 
Some products do have a discount when you purchase multiples of an item, where available these are shown in the Pack Size drop down menu on the item description page.
 

Do you have a shop?

No - We do not have a shop or facilities for customer visits and would not be able to offer our great prices if we did but if anything you buy is not as you expect you can return it for a full refund. 

Do you have a catalogue?

No - printed catalogues are expensive to produce and as our stock is constantly updating, and we are trying to keep our prices competitive, a catalogue would be out of date too quickly . We try to describe and photograph our products accurately but if you need any further information before placing an order please contact us and we will do our best to help.

What is your returns policy? 

Purchases may be returned within 21 days of receipt if not as expected or faulty, please contact us before returning. You must take care of the goods and not use them. You should return goods to us in the original packaging materials wherever possible and as soon as possible after informing us of your intention to return.We do not refund return postage unless the goods are faulty or the incorrect items have been sent to you. 

We ask customers from outside the European Union to ensure a customs document is completed and marked "goods returned". If this is not done the goods could be refused at customs and returned to you. 

How long will it take to process my order? 

Packages are generally dispatched within 2 days of receipt of cleared payment (usually quicker) and are normally posted for delivery without signature, although we may use a signed for service at our discretion. We do not post on Saturday, Sunday, or public holidays.

Delivery time within Ireland is usually 1 - 2 working days, to the UK and mainland Europe is usually 3 - 6 working days and to the rest of the world is usually 5 - 10 working days.

Is your site secure? 

Yes - Your personal details are secure, click on the padlock (usually within the address bar of your browser) to bring up the security information. All credit card numbers are encrypted by our payment processors PayPal, and processed on their secure servers, your card details are not visible to us. We do not distribute your personal details to third parties.

Is there a minimum order value?

We have no minimum order value, you can order as little or as much as you need.